The Essential Guide to Contact Center Application Integration
Delivering a quality customer experience (CX) while optimizing productivity of call centers is critical for your business. While investing in omnichannel software platforms is helpful, there are still a multitude of disconnected tools agents rely on. Legacy thick client software, older PBX systems, CRM, CTI software, troubleshooting tools, and ticketing systems are all part of the app overload that slows agents down. The good news? A smart desktop can breathe new life into the status quo.